Services

In services, the most important are people – both their competences, communication skills and whether they have access to the tools they need. It is necessary to ensure the highest quality of services provided. There are a lot of different documents that need to be registered, processed, archived, and  valuable lessons should be drawn from them for the future.

Why install the eq system for services?

We will help you to better use the potential of your team (even the hidden potential). We will suggest how to match individual people to work positions, how to ensure their continuous development and effective working time planning. We will ensure the efficient flow of documents (including agreements, orders, records of performed activities or settlements) and the effective monitoring of used tools (tracking their wear and tear, rental). A competent team, the analysis of actions taken and effective internal communication will allow you to constantly improve the standards of services provided.

Solution

At the very beginning, we will analyze the internal situation of your company. We will find out which processes work exactly as they should and which can be improved. We will talk about your business goals, their priorities and business strategy. Then, we will prepare a detailed concept of improvements, which will contain a summary of previous activities, the direction of improvements and benefits to achieve. The last element will be the selection of a solution, matching it with the company’s organizational culture and the working methods of individual people and its implementation. For us the system has a secondary role. The most important thing is to combine our experience in the service industry and your knowledge about the company.

What benefits can you enjoy?

increase of forecasting
accuracy by up to 27%

minimizing the costs
of lost sales

reduction of the time
of document flow by 36%

reduction of unplanned staff
shortages by 87%

increasing the efficiency of
the sales process by 75%

increasing the customer
retention by 30%

increase of forecasting
accuracy by up to 27%

minimizing the costs
of lost sales

reduction of the time
of document flow by 36%

reduction of unplanned staff
shortages by 87%

increasing the efficiency of
the sales process by 75%

increasing the customer
retention by 30%

Our Clients

  • Strauss Cafe Poland huf logo
    harper hygienics logo Joanna kosmetyki logo
    modelart logo
  • Kazimieruk logo sokpol logo
    profim logo
    metrix metal logo stellapack logo
  • sopp logo abra meble logo
    bitner logo gaweł logo
    Kuehne Nagel logo lynka logo
  • branderup logo
    kuźnia sułkowice logo
    gotec logo
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  • 13/03/2018

    Another ‘Gazela Biznesu’ for eq system

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  • 18/12/2017

    Innovative Product 2017 –…

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  • 28/03/2018

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  • 01/03/2018

    Common direction – Solaris and eq system

    We encourage you to read the interview with Tomasz Skrzypczak, Head of the Production Preparation Department at Solaris BUS &…

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  • 19/02/2018

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  • 19/07/2018

    Kuehne + Nagel – case study

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  • 19/07/2018

    Model-Art – case study

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  • 19/07/2018

    Plastic Omnium – case study

    See how the implementation of XPRIMER supported the human resources management process in Plastic Omnium.

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  • 29/08/2018

    Effective production record keeping…

    The meeting combines theoretical assumptions about effective production record keeping with their practical use. If you want to broaden your…

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  • 29/08/2018

    Accurate forecasting with Forecast PRO

    The webinar is addressed to people who want to update their knowledge in the field of forecasting, get to know…

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    Flexible production planning with ASPROVA APS

    The webinar is addressed to people who, on the one hand, want to broaden their knowledge and get to know…

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Business areas:

Human resource management

Human resource management

It is the constant search for a compromise between time, competences and the speed of achievement of specific business goals. In addition, human resource management is unpredictable, because employees get sick, are late and sometimes take holidays. There is a lot of information coming from different sources, in different times and formats. It is a lot of administrative work. This involves ensuring compliance with the Labour Code, regulations and authorizations. It is primarily the appropriate use of the potential of the entire team. See how to improve efficiency in the field of soft and hard HR. How can the accuracy of conducted analyses and their impact on the functioning of the entire company be increased?

Process and document flow management

Process and document flow management

We collect hundreds of documents every day. They flow to us from different places, at different times and usually in a different format. Their subject is usually not the same. It is becoming increasingly difficult to analyze them effectively - remember about the context, determine their purpose, the reliability of the information contained in them, the interrelations between them and the actual value they bring for the whole organization. How to know exactly what to do, but not spend much more time on it?

Customer relations and B2B management

Customer relations and B2B management

What do customers expect from me? This is probably one of the most frequently asked questions, which often remains unanswered. It is easier to say what they do not expect - they certainly do not want a specific product from us, but rather look for a solution for their very individual problems. However, to know what these problems are, you need to get to know the customer’s environment, the characteristics of their industry and find a way to not only reach decision-makers, but also to keep them interested in us, our offer and company. How to do it? Continue to learn about our ways to build and maintain trust from customers.

Forecasting

Forecasting

Most experts know exactly how to ensure the effectiveness of the forecasting process. However, they often do not have enough time, and the risk of making a bad decision is even greater because it concerns a closer or distant but unknown future. Unknown to most companies that base the forecasting process only on the intuition and experience of their specialists and still too often on Excel. The preparation of such forecasts is time-consuming, and their accuracy often leaves much to be desired. How to change it?

Business Intelligence

Business Intelligence

Certainly you have information from many areas - business process management, production, logistics, personnel or customer relations. You collect and follow opinions about your company. You make sure that the information you collect is of high quality. But do you use its potential? Do you analyze and process it properly? Can you turn “pure information” into competitive knowledge? And most importantly, do you know the whole story hidden in your data? Check how to ensure the higher efficiency of BI processes.

  • References

    I rate the cooperation with eq system specialists very highly - a very professional team with extensive expertise and knowledge of the details (challenges and limitations) of our industry. The people we worked with were always eager to listen to our suggestions and to answer many questions. In particular, I value eq system for their “honest approach” - if they think that some functionality is not needed, they simply advise against it. I recommend eq system to everyone who is looking for a reliable and honest business partner

    Michał Piotrowski IT Director, Kuehne + Nagel
  • References

    eq system specialists are people with many years of experience, which could be seen at every stage of the project. Their extensive competences have allowed us to precisely define the individual requirements of our organization and to effectively implement the corresponding solutions.

    Jarosław Borzyński HR Manager, Multikino S.A.
  • References

    My assessment of our current cooperation with the specialists at eq system is very good. The level of competence of the people we work with is impressive, just like their approach, both to the project itself and to our specialists. The implementation of this project is based on close cooperation between our companies, which makes me very happy. After completing the analytical project, we were still getting all the details of the concept - eq system specialists once again assured us that our decision to cooperate with them was a good business decision.

    Anna Grupińska-Miężał Representative of the Management Board of GELG Sp. z o.o.
  • References

    First, I would like to mention that as early as at the audit stage, eq system specialists solved our problems, which we had been unable to cope with for several years - not because we did not have the proper knowledge, but because we lacked the right tools. The cooperation with eq system was very efficient, and we received almost immediately the additional materials and information that we asked for. All the employees of Huf Polska, who were to be involved in the audit, received the agenda with the expected time in advance. We also appreciate the fact that, as a result of the audit, a detailed concept was created, which constitutes an annex to the concluded contract. It includes all our expectations and a proposal to meet them.

    Tomasz Wiącek Lean Manufacturing Manager, Huf Polska Sp. z o.o.
  • References

    What convinced us to cooperate with eq system was the way the company's experts presented the solution. Everything was at the highest level - competence, knowledge of our industry and the solution itself. None of the questions we asked were left unanswered. There was a priority effect - a good presentation which projected on all subsequent elements – that was our reference point.

    Ewa Leszczyńska - HR and Payroll Manager, Rosti Poland Sp. z o.o.
  • References

    In the choice of the system, our previous experience in cooperation with the company, eq system, was not insignificant. Starting from the webinar about APS, which for us was the beginning of practical learning about Asprova and eq system, through the workshop organized for the planners in our company, to the preparation of pre-implementation analysis, the company showed professionalism and experience. When working with eq system, we also value the process approach of the consultants, which is particularly important in the area of planning and constitutes the prognosis of the project’s success.

    Tomasz Skrzypczak Head of the Production Preparation Department, Solaris BUS & Coach S. A.
  • References

    During the many years of our cooperation, eq system specialists have often proved that they know the production processes in the smallest detail. What’s more, they are people who can look at the company as a whole, not as separate elements. As a result, they are able to predict the consequences of the implemented improvements on the functioning of the entire organization, and thus prepare it to use the potential of the introduced changes. Therefore, we had no doubts about the choice of a company that would help us improve the data analysis processes.

    Przemysław Fernówka - Representative of the Management Board for IT Systems

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